Network Operations Center (NOC) Policies
These policies are intended to clearly communicate with our clients our policies about the wide variety of Lanka Internet Networking service offerings so that we are all on the same page. As always, if you have any questions, please do not hesitate to contact Lanka Internet Networking Support at support@lankainternet.net

Listed Contacts
DNS Request Policy
Leased Line Statistics
Server Co-location Visitation

Listed Contacts
The Lanka Internet Network Operations Center can only accept configuration changes from people on our contact list for a client’s site. Configuration changes include domain name service updates, router configuration changes, or any other type of change that could adversely affect a clients connection or services.
Sites end users (i.e. college students in dorms or an accountant in a site's business office) should be encouraged to first check with their systems or network administrators regarding any problems rather than calling the Lanka Internet NOC. If the network administrators see problems, we will be more than happy to work with them to determine the cause.
If your site has experienced some staffing changes and you feel that your contact list may not be up to date, please do not hesitate to contact us. We can email you the information we have for your site so that it can be corrected. We try to email site contacts once a year to obtain updated contact information, but sometimes this does not account for all staffing changes. We also like to know what hours you would like to be contacted. We do not want to call you at 2 a.m. on Saturday about your internet connection being down if you would prefer to only be contacted Monday through Friday from 8:00 a.m. to 5:00 p.m.
If you have any questions or concerns about your sites contacts and/or sites contact hours, please do not hesitate to contact us at support@lanainternet.net. We'll be happy to help you.